DIAGNOSTIC TOOL

TCR Rejection Remediation Tool

Instant lookup for 37+ rejection codes. Generate carrier-specific fix protocols for errors like 2131, 9002, and 30896 to restore campaign approval in minutes.

Analyze Rejection
37+
Error Codes
100%
Carrier Coverage
24h
Avg. Fix Timeline
Free
Diagnostic Access

Why Campaigns Get Rejected

TCR campaign rejection indicates a compliance gap between your submission data and specific carrier requirements (CTIA/TCPA). Rejections trigger a mandatory remediation cycle that can delay messaging by 5-10 days if the root cause is not identified and resolved precisely.

Compliance Risk: Immediate Message Blocking
Cost Impact: $40+ per resubmission cycle
Operational Delay: 7-14 days average downtime

Primary Rejection Categories

Consent Errors

Errors 2131, 30896, 2100. Missing opt-in mechanisms, vague disclosures, or lack of privacy policy links.

Content Policy

Errors 601, 3104, 701. SHAFT content detection, prohibited verticals (cannabis, debt relief), or phishing flags.

Brand Mismatch

Errors 9002, 8001. Campaign description or sample messages conflict with the registered brand identity or EIN.

How to Use the Remediation Tool

Deploy this diagnostic tool in 3 steps to identify root causes and generate carrier-approved fix instructions:

  1. 1

    Input Error Code

    Enter the numeric rejection code provided by your CSP (Twilio, Bandwidth, etc.). If no code is provided, use the symptom lookup feature.

  2. 2

    Review Analysis

    The tool decodes the error against current carrier policies to identify the specific compliance violation (e.g., "Privacy Policy missing affiliate disclosure").

  3. 3

    Execute Fix Protocol

    Follow the step-by-step remediation guide to update your campaign, website, or privacy policy before resubmitting. This ensures 95% approval on the second attempt.

Common Error Codes

The tool covers these high-frequency rejections and 30+ others.

Error 2131

Critical

Invalid Opt-In Workflow: Consent mechanism fails CTIA best practices. Commonly caused by pre-checked boxes or missing keywords.

View Fix Protocol →

Error 9002

Review Required

Brand/Campaign Mismatch: Campaign description contradicts registered brand use case. Often triggers manual review.

View Fix Protocol →

Error 30896

Documentation

Insufficient Documentation: Privacy policy or consent disclosures missing or inaccessible. Requires immediate website update.

View Fix Protocol →

Error 7103

AT&T Specific

Privacy Sharing Clause: Privacy policy lacks required affiliate sharing disclosure statement mandated by AT&T.

View Fix Protocol →

Error 3104

T-Mobile

Content Violation: Sample messages violate T-Mobile specific content restrictions (SHAFT, phishing simulation).

View Fix Protocol →
Search All 37 Codes

Technical Analysis of Rejections

Rejections occur at two levels: The Campaign Registry (TCR) vetting algorithms and downstream Carrier (DCA) filtering. Understanding the source is critical for remediation.

TCR-Level Rejections

These occur during the initial registration phase. They typically involve business data verification (EIN mismatch), brand trust score failures (<50), or use case categorization errors. Resolution usually requires updating the brand profile or campaign classification.

Carrier-Level (DCA) Rejections

Even if TCR approves, carriers like T-Mobile or AT&T can reject campaigns during the network provisioning phase. These errors (e.g., 3104, 7103) are often content-specific, relating to privacy policies, SHAFT violations, or missing keyword responses in sample messages.

Automated vs. Manual Review

Automated rejections (e.g., missing fields) can be fixed instantly. Manual reviews triggered by keywords like "loan" or "gift" take 3-7 days. Our tool helps you rewrite content to qualify for automated approval workflows.

Operationalizing Remediation

Organizations using the MyTCRPlus framework reduce rejection rates from 40% to <5%. Integrate this workflow into your operations:

Phase 1: Pre-Check

Run every campaign through the Message Validator *before* submission to catch 90% of errors.

Phase 2: Rapid Fix

When rejection occurs, use the Remediation Tool immediately. Do not guess; carriers penalize repeated failures.

Phase 3: Documentation

Maintain a log of all remediation actions. This audit trail is vital if a manual review is required.

Resolve Your Rejection Now

Don't let a compliance error stall your messaging. Get the exact fix protocol for your specific error code instantly.

Start Diagnostic

Frequently Asked Questions

Does this tool fix the error automatically?
No tool can "automatically" fix your submission inside your CSP (like Twilio). The Remediation Tool provides the exact instructions and text you need to copy/paste or update in your provider's portal to resolve the error.
How long does remediation typically take?
Identifying the fix takes less than 2 minutes with our tool. Implementing the changes (e.g., updating a privacy policy) might take 15-30 minutes. Once resubmitted, carrier approval usually happens within 24-48 hours.
Can I use this for non-US campaigns?
The tool is specifically designed for US 10DLC registration, which applies to messaging on US carrier networks (T-Mobile, AT&T, Verizon). International requirements vary significantly.
Does it work for Twilio, Bandwidth, and RingCentral?
Yes. The rejection codes (e.g., 2131, 9002) are universal codes returned by The Campaign Registry (TCR) to all Campaign Service Providers (CSPs). Our tool interprets these universal codes regardless of your provider.
Do I have to pay resubmission fees?
Most CSPs pass on the TCR vetting fee ($15) for each resubmission. Some charge additional administrative fees ($40+). Using our tool to fix errors *before* resubmitting saves these costs.
What if I don't have a numeric error code?
If your provider only gives a text reason (e.g., "Privacy Policy"), use our symptom lookup or browse the "Common Error Codes" section to find the matching solution.

Related Tools & Guides

Message Validator

Pre-check sample content for SHAFT & policy violations.

Validate Now

Privacy Policy Template

TCR-compliant policy with required SMS clauses.

Download

Trust Simulator

Predict approval odds & throughput limits.

Run Sim

Legal Disclaimer: This diagnostic tool provides general guidance based on published carrier error codes and TCR requirements. It does not constitute legal advice. Compliance obligations vary based on business model and jurisdiction. Organizations should consult qualified legal counsel for guidance specific to their messaging programs. MyTCRPlus does not provide legal advisory services.